Walking into a bank isn’t always comfortable. It can be impersonal, time-consuming, and often overwhelming. In this respect, Western State Bank stands out from the crowd.
At Western, bankers know clients by their first names, guests are greeted with a beverage, and appointments are never needed.
“When you walk into a big bank, you’re essentially seen as a number,” Tony Mascari, vice president and mortgage loan officer, says. “You don’t know the bankers, and they don’t know you. We’ve created a different experience here at Western State Bank.”
Western provides the security and convenience of larger banks with a welcoming approach. Their customers enjoy perks like free online banking and ATM fee reimbursement while receiving the personal attention they deserve.
Community outreach is important to Western. Community-driven efforts, like their Hometown Heroes program, offer special perks for past and present frontline workers, teachers, medical professionals, veterans, and law enforcement professionals.
“The Hometown Heroes program provides great banking benefits and potentially lower costs on financing for the people who give back to our community,” Tony said. “It’s not something you’ll typically see at a big-box bank.”
During the pandemic, Tony has helped clients take advantage of low mortgage rates with new home loans and refinancing options.
“We’re doing so many refinances right now! Refinancing can get that interest rate down and lower payments, provide some cash for home improvements or to pay off some bills. There are multiple benefits,” Tony said.
Tony, who has been a Mesa resident and in the mortgage business for more than 30 years, wants people to know that they might be more qualified for a home than they think. He expects interest rates to start increasing again, making now the perfect time to get prequalified.
“To me, it’s not about that one-time transaction, it’s about creating a relationship,” Tony commented.
According to Tony, that approach has paid off with an ever-growing community of loyal clients.
“Every customer that opens an account always says the same thing when they leave: ‘I wish I would have done this years ago’ or ‘I wish I would have come in before.’”
Western State Bank’s Mesa branch is located at 5901 E. McKellips Road, Suite 104, on the southwest corner of McKellips and Recker roads near Fry’s Food and Drug. For more information, visit westernbanks.com. To speak with Tony, call (480) 807-7526.