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Local Business

Diamondback Air Won’t Let You Sweat the Summer Heat

by Kimberly Searles July 2, 2013
written by Kimberly Searles July 2, 2013

Step outdoors on any given day in July, and you know all you need to know about this time of year—it’s hot!

The last thing you would ever want to happen in this smoldering heat is for your air conditioner to malfunction. So, it makes sense to get your system checked out to make sure it can handle the higher, and most likely, constant demand.

“Having a qualified inspection of your air conditioning system is crucial,” stated John Herman, owner of Diamondback Air. “It can mean the difference of spending less than $100 for preventative maintenance compared to thousands of dollars in costly repairs.”

You also could end up needing more than repairs to your A/C system.

“The biggest thing we see during this time of year is the collapse of ceilings because of a clogged drain,” said John, who is a local Las Sendas resident.

According to John, the humidity from monsoon moisture can build up and cause drains to clog. Eventually, the moisture weakens the drywall, causing your attic insulation and debris to land on the floor beneath.

Homeowners also can save up to 20 percent of their energy costs by simply changing their air filters monthly or every other month. Dirty filters often are the culprits behind your A/C freezing up and creating blockage in the drain, which makes your system work twice as hard. You see the effect when your electric bill skyrockets.

The experts at Diamondback Air can help you prevent major catastrophes and save on energy costs. July marks the company’s 20th year of helping Arizona residents stay cool and delivering great customer service.

“What sets Diamondback Air apart from others is that we take the time to educate our customers, and let them know that they have options,” said John. “You always have a choice. Sometimes, the most expensive route isn’t always the best way to correct the problem.”

Diamondback Air is big enough to handle any job, yet small enough to provide the individual attention every customer deserves.

“We pride ourselves on superior, personalized customer service,” John said. “As the owner of the company, I try to make it a point to visit every job. Oftentimes, I’m right there beside the technician.”

While tune-ups are important for maintenance, some A/C companies use this as a way to get their foot in the door. Then, they may try to upsell homeowners to more costly repairs, which many times, aren’t even necessary.

John points to the expense of Freon as an example. It can run as high as $125 per pound, which can easily add up to $1,000 for a typical unit. These rising costs are due to some Freons being phased out as they’re being replaced with environmentally safer (and less costly) refrigerants required by the newer A/C models. While the costs from these phased out Freons can be high, homeowners should know they can request their service technician to weigh the Freon they are adding, so they can be sure they’re getting what they’ve paid for. What’s more, some technicians fail to mention there may be less costly alternative Freons—even for their older A/C unit.

Choices are important for those homeowners who cannot afford costly repairs and service. In that case, Diamondback Air works with the homeowners. They even work with organizations such as Habitat for Humanity and Angels on Patrol.

“Diamondback Air’s approach is to do what’s best for the customers, and help them avoid spending more than necessary to keep their homes cool,” John stated. “And we try to help those in need when we can.”

For John and Diamondback Air, honest, reputable customer services are the backbone of all they do.

“We want longtime relationships with our customers, one in which they know we’re going to do right by them because we’re concerned about what’s in their best interest,” said John.

He stresses the importance of having a qualified professional do a thorough inspection of your system. Homeowners can ask their service professional to check the drain, and they should be sure to have that inspection documented.

“We want residents to know that they don’t have to sweat it,” said John.

Diamondback Air services all makes and models, and service extends beyond air conditioning to include heating, electrical and plumbing services. The company also offers free second opinions. To schedule an appointment or learn more, call (602) 977-0800 or (480) 496-4475 for the East Valley. To learn more about the services, you also can visit the Web site at www.diamondbackair.com.

Do you have questions about prepping your A/C unit after reading this article? Engage in an e-mail Q&A session with John Herman, owner of Diamondback Air, at john@diamondbackair.com.

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